Staff Resources

DIIT Information

  • Submit a ticket online

All technical support requests can be made online at the following locations:

Support for staff(Open external link)

Support for families(Open external link)

Please encourage students and families to submit a ticket online before calling the Help Desk. In many cases, the request form will provide visitors with the answers they need, based on the information they provide, and eliminates the need for them to submit a ticket.

 

Call the DOE IT Service Desk Directly

Call the DOE IT Service Desk at 718-935-5100. As of September 1, 2021, agents are available 24/7. After selecting the appropriate language, press one of the following options:

¨ For Password Reset press 1

¨ For ATS application Support press 2

¨ For All other Staff Support Requests press 3

¨ If you are a Student or family Member press 

 

Additional information from the DIIT Help Desk is available for staff at:

https://infohub.nyced.org/working-with-the-doe/current-employees/diit-help-desk